Customer Service Booking Specialist

4 days ago

Dublin, Dublin City, Ireland beBeeCustomerService Full time €35,000 - €45,000
Booking Specialist Job Description

We are looking for a booking specialist to join our customer service team. As a booking specialist, you will be responsible for processing and logging inbound enquiries efficiently and professionally.

Key Responsibilities:


• Work as part of a team to process and log inbound enquiries via telephone and email.


• Act as a trusted point of contact for all vehicle maintenance and repair requests.


• Direct vehicles into preferred supplier networks for repairs, finding the right supplier for each situation.


• Build long-term proactive relationships with clients and drivers by continuing to build on their professional image and maintaining high standards of customer service.


• Achieve individual targets and help the department deliver on its wider strategy of customer service excellence.


• Increase customer survey ratings through consistently delivering excellent service and creative solutions.


• Handle complaints in line with policy and procedure, striving for excellent outcomes for all stakeholders.


• Manage fluctuating workloads and peaks in volume while maintaining exceptional levels of service.


• Maintain high standards of accuracy and compliance in general administration.

Required Skills and Qualifications:


• 2+ years of experience in customer service.


• Excellent telephone communications skills, allowing effective communication with suppliers and customers.


• Demonstrable record of high achievement and drive, with proven ability to deliver results.


• Team player with enthusiasm and commitment to work towards team goals.


• Flexibility and willingness to carry out a variety of tasks to meet departmental objectives.


• Excellent written communication skills, enabling effective and professional communications.


• Strong attention to detail, enabling high levels of accuracy.


• Computer literate, with ability to master new platforms and systems.


• Displays strong interpersonal skills and emotional intelligence, resulting in ability to build rapport with clients and drivers.


• Unwavering time management skills, enabling management of fluctuating workloads.

Benefits:


• Opportunities to work with managers and colleagues on exciting projects to drive business forward.

Others:


• Undertake any reasonable role-related duties required from time to time by Line Manager.

],

  • Booking and Customer Service Coordinator

    5 days ago

    Dublin, Dublin City, Ireland beBeeCustomer Full time €31,000 - €42,000

    Job DescriptionWe are seeking a highly motivated and experienced individual to join our team as a Booking Specialist.About the RoleThe successful candidate will be responsible for efficiently processing and logging inbound telephone and email enquiries, providing exceptional customer service and building long-term proactive relationships with clients and...

  • Booking Scheduling Specialist

    7 hours ago

    Dublin, Dublin City, Ireland beBeeClientScheduling Full time €40,000 - €55,000

    Job Title: Booking CoordinatorWe are seeking a highly skilled Client Scheduling Specialist to join our team. In this role, you will be responsible for coordinating the placement of homecare nurses and caregivers to clients within a dedicated region.As a Client Scheduling Specialist, your primary responsibilities will include:Staff Coordination: Coordinating...

  • Service Booking Coordinator

    7 hours ago

    Dublin, Dublin City, Ireland beBeeAdministrative Full time €30,000 - €50,000

    Helpdesk AdministratorThis role involves working behind the scenes to ensure everything runs smoothly for our clients. As a Helpdesk administrator, you will be responsible for booking and managing appointments between clients and engineers.Key Responsibilities:Book and manage service appointments for refrigeration, plumbing, and electrical teamsTalk to...

  • Booking Coordinator

    4 days ago

    Dublin, Dublin City, Ireland beBeeSpecialist Full time €35,000 - €45,000

    We are seeking a highly skilled Booking Specialist to join our team in South Dublin.About the RoleThis is an exciting opportunity for someone with 2+ years of experience in customer service to work as part of a team, efficiently and professionally processing and logging inbound telephone and email enquiries.As a trusted point of contact, you will direct...

  • Data Privacy Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland Booking Holdings Full time

    Booking Holdings (NASDAQ: BKNG) is the world's leading provider of online travel and related services, offered to consumers and local partners in more than 220 countries and territories through five primary consumer-facing brands: Booking.com, Priceline, Agoda, KAYAK, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to...

  • Data Privacy Specialist

    3 days ago

    Dublin, Dublin City, Ireland Booking Holdings Full time

    Booking Holdings (NASDAQ: BKNG)is the world's leading provider of online travel and related services, offered to consumers and local partners in more than 220 countries and territories through five primary consumer-facing brands:,Priceline,Agoda,KAYAK, andOpenTable.The mission of Booking Holdings is to make it easier for everyone to experience the world.For...

  • Sales Director

    1 week ago

    Dublin, Dublin City, Ireland beBeeGrowth Full time €42,000 - €84,000

    Commercial Growth SpecialistWe are seeking a seasoned sales professional to lead the growth of our commercial business in EMEA.This role presents an exciting opportunity to drive expansion and build strong relationships with our customers.Key Responsibilities:Own and manage a book of business to achieve revenue targetsDevelop and execute strategic plans to...

  • Data Privacy Specialist

    6 days ago

    Dublin, Dublin City, Ireland Booking Holdings Full time

    Booking Holdings (NASDAQ: BKNG) is the world's leading provider of online travel and related services, offered to consumers and local partners in more than 220 countries and territories through five primary consumer-facing brands: , Priceline, Agoda, KAYAK, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the...

  • Book Store Manager

    4 weeks ago

    Dublin, Dublin City, Ireland Oxfam Ireland Full time

    Oxfam Ireland offers a competitive range of benefits to its employees, including private health insurance, generous pension scheme and life insurance. See all the Benefits available to Oxfam Ireland employees here: The Role Oxfam Ireland is currently looking for an experienced and creative Bookshop Manager to join our bookshop based in Parliament Street,...

  • Compliance Manager

    7 days ago

    Dublin, Dublin City, Ireland Booking Holdings Full time

    Booking Holdings (NASDAQ: BKNG) is the world's leading provider of online travel and related services, provided to consumers and local partners in more than 220 countries and territories through five primary consumer-facing brands: Booking.com , Priceline , Agoda , KAYAK and OpenTable . The mission of Booking Holdings is to make it easier for everyone to...