Leadership Director: Customer Development
6 days ago
About Wayflyer: Our Story
Mission-Driven OrganisationAt Wayflyer, our mission is to give the world access to the best products by empowering great brands to reach their growth potential. We've developed innovative solutions to support our clients' growth aspirations, and our team is dedicated to delivering exceptional results.
The Director of Global Customer SuccessThis critical leadership role drives customer retention, expansion, and lifetime value. The successful candidate will be responsible for developing and executing a global CS strategy, leading and scaling a high-performing CS team, and strengthening key customer relationships.
- Key Responsibilities: Develop and execute a global CS strategy, lead and scale a high-performing CS team, develop customer success playbooks, strengthen key customer relationships, and align cross-functionally with various teams.
- Qualifications: 10+ years of experience in Customer Success, Account Management, or Sales, with at least 5+ years in leadership roles, proven track record of driving customer retention and revenue expansion, sales-oriented mindset, and experience leading global teams.
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