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Customer Experience Advocate

1 week ago

Dublin, Dublin City, Ireland Persona Full time

We are seeking a Customer Experience Advocate to join our team at Persona. As a key member of our customer-facing support team, you will be responsible for providing world-class support to our customers, helping them to get the most out of our product and ensuring that they have an exceptional user experience.

The ideal candidate will have a strong background in customer support or a related field, with a proven track record of delivering excellent customer experiences. They will be able to communicate effectively with customers, troubleshoot issues efficiently, and provide timely resolutions to customer queries.

Key Responsibilities:

  • Provide support to customers via email, phone, and chat
  • Triage and resolve customer queries in a timely and efficient manner
  • Collaborate with internal teams, including engineering and product, to resolve complex technical issues
  • Develop and maintain documentation and knowledge base articles to improve customer self-service capabilities

In addition to your technical skills, you will need to possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike. If you have a passion for delivering exceptional customer experiences and are looking for a challenging and rewarding role, we would love to hear from you