Customer Experience Advocate

3 days ago


Dublin, Dublin City, Ireland CPL Full time
About the Position

We're seeking an experienced Customer Experience Advocate to join our team. As a key member of our customer experience team, you will play a crucial role in ensuring that our customers receive exceptional service.

Responsibilities
  • Investigate and resolve issues reported on client's platform.
  • Respond to user inquiries with high-quality, speed, empathy, and accuracy.
  • Identify inefficiencies in workflows and suggest solutions.
Requirements
  • Ability to work as part of a team.
  • Ability to consistently hit KPIs on time.
  • Flexible and able to work in a fast-paced environment.


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