Customer Experience Advocate

4 days ago


Dublin, Dublin City, Ireland Rippling Full time

We are looking for a highly motivated Customer Experience Advocate to join our Support team at Rippling. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving business growth.

About the Job

The Customer Experience Advocate will be responsible for providing timely and effective resolutions to customer inquiries via phone, chat, email, and video conferencing. This includes collaborating with cross-functional teams to identify areas of improvement and implementing process enhancements.

As a Customer Experience Advocate, you will:

  1. Deliver exceptional customer experiences through prompt and effective issue resolution;
  2. Collaborate with internal teams to identify opportunities for process improvements and implement changes;
  3. Develop and maintain expertise on our platform and industry trends to deliver best-in-class support;
  4. Work in a fast-paced environment, prioritizing tasks and meeting deadlines to ensure customer satisfaction;
  5. Maintain accurate records of customer interactions and provide constructive feedback to improve processes.
Requirements

To succeed in this role, you must possess:

  • Proficient written and verbal communication skills in English and German;
  • Ability to work a GMT schedule (9 AM GMT - 6 PM GMT);
  • At least 3 years of experience in a customer-facing role;
  • Demonstrated problem-solving skills with attention to detail;
  • Organizational skills and ability to prioritize tasks effectively;
  • Flexibility to adapt to changing job duties and responsibilities.


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