Community Operations Expert
6 days ago
Cpl is looking for a Community Operations Expert with fluent French language skills to join our Integrity Operations team in Dublin. As a key member of the team, you will play a crucial role in supporting social media communities across the world.
In this role, you will investigate and resolve reported content by following company policies and local legal regulations. Strong personal resilience is essential for this role.
As a Community Operations Expert, you will have the opportunity to work in a professional multicultural team, gain valuable transferable skills, and build a great network of friends and professionals in a vibrant business culture.
Key Responsibilities:- Investigate and resolve reported issues, such as requests for account support or potentially abusive content
- Use market knowledge and insights to find solutions to improve the support of our client's community of users
- Gather, analyze, and utilize data to develop ways to improve the overall user experience
- Recognize trends and patterns and escalate issues to the global team
- Identify inefficiencies in workflows and suggest solutions
- A competitive base salary of €29,700 per year, with potential increments up to €39,500 based on shift pattern and performance-based bonuses
- Free meals, snacks, and beverages on-site
- Access to private healthcare
- Pension contribution scheme after 12 months of service
- 25 days of annual leave
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