Accounts Receivable Specialist

2 days ago


Dublin, Dublin City, Ireland Sidetrade Full time
About Sidetrade
Sidetrade is a fast-growing international company that leads its market. We are eager to learn and ready to take on stimulating challenges. Our dynamic learning culture takes an agile approach to high-potential topics in an international world. We encourage innovation, skill development, and doing what you love.

Our Story
Sidetrade has been recognized as a leader in the credit and collections industry for several years. We have won prestigious awards, including the 'Shared Credit Services Team Award' for the third year in a row. This achievement showcases our commitment to excellence and our dedication to providing top-notch services to our clients.

The Opportunity
Join our team in Dublin as a Collection Analyst and become a part of our dynamic and friendly collection team. As a member of our BPO team, you will manage a portfolio of end-customers, outsourced to Sidetrade, in B2B and/or B2C environments. You will work together with Sidetrade's clients to accelerate overdue payments and reduce aged debt.

Your Role
As a Collection Analyst, your primary responsibility will be to ensure that cash collection activities meet the clients' requirements. You will handle complex customers' accounts and negotiate payment plans. Accurate records of all customer interactions must be maintained using Sidetrade software. You will monitor accounts and provide reporting on collection activity. Additionally, you will analyze accounts and determine the best collections strategies. If necessary, you will escalate complex account situations with a solution-driven approach.

Requirements
To succeed in this role, you must have excellent communication and negotiation skills, including a good telephone manner and a professional approach. Good usage of Microsoft Office Tools (Word, Excel) is also required. Autonomy and team-working are essential skills for this position. A resilient and persistent mindset is necessary to excel in this role. All experience levels are considered, but ideally, you should have 1 year of experience in accounts receivable, cash collections, finance, or banking industry. Fluency in French is mandatory, and proficiency in another European language, such as English, is an advantage.

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