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IT Service Delivery Manager
2 weeks ago
Key Responsibilities:
- Ensure efficient delivery of IT services across the organisation by implementing process improvements and optimizing existing workflows.
- Monitor, prioritize, and resolve IT incidents and service requests in a timely manner to maintain high levels of user satisfaction and service quality.
- Coordinate and document changes in accordance with ITIL best practices and organisational policies.
- Identify recurring issues and trends to support proactive problem management and prevention strategies.
- Drive continuous improvement of IT service management processes to enhance operational effectiveness and efficiency.
- Serve as a key point of contact between IT teams, business units, and stakeholders to ensure alignment and transparency.
- Create and maintain knowledge base articles and support documentation to promote self-service and knowledge sharing.
- Deliver training and guidance to end-users and IT teams to improve IT service management adoption and effectiveness.
- Produce clear, actionable reports on IT service performance to support data-driven decision making.
- Ensure adherence to company standards, security frameworks, and ITIL guidelines.
- Promote collaboration within IT and across departments to foster an engaged and effective team culture.
