Customer Solutions Program Lead

2 weeks ago

Dublin, Dublin City, Ireland beBeeProgramManagement Full time €75,000 - €100,000
Job Overview

The Global Technology Solutions (GTS) division at ResMed is dedicated to creating innovative platforms and services for patients, providers, and people worldwide.

The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.

Key Responsibilities

The Program Manager - Customer Solutions will drive transversal and strategic programs across the Customer Solutions ecosystem.

  • Coordinate with business units like sales ops, martech, product, distribution and customer service teams to align efforts and share customer insights.
  • Monitor change efforts with stakeholders and establish governance to enable change and successful outcomes of the program.
  • Manage interdependencies with other major programs (ERP/CRM…)
  • Collaborate with Global Data Platform teams and Strategy & Delivery teams to ensure the program is aligned with the ResMed GTS strategy.
  • Lead cross-functional teams to deliver Customer Platforms that meet business needs.
  • Drive initiatives to ensure a complete and unified view of customers across all touchpoints.
  • Monitor program budgets and timelines.
  • Measure and report on the effectiveness of the initiatives.
  • Stay abreast of industry trends and best practices.
  • Provide coaching and guidance to project managers regarding projects & program management best practices.
  • Partner with architect networks across different GTS & product teams.
Requirements

A Master's degree in Computer Science, Business Administration, Information Technology or a related field is preferred.

High business judgment and technical experience are required to partner with our Business and Technology teams to plan, manage and execute on our program roadmap.

Proven experience in data program management, in a global capacity and in a highly regulated environment is necessary.

Strong understanding of sales, marketing, and customer service processes is essential.

Exposure and knowledge into data solutions and architecture to enable a Customer 360 view are required.

Excellent project management skills are needed.

Strong analytical and problem-solving abilities are required. Skilled in partnering with stakeholders for discovery and delivery, understanding their needs and fostering open communication and teamwork.

Skills in managing risks, managing change, and ensuring smooth transitions with minimal disruption to ongoing projects and operations are necessary.

Benefits

At ResMed, all employees benefit from a bonus plan, the percentage of which depends on your position within the organisation.

Working from home flexibility is available.

Access to a referral bonus and to ResMed's preferred shareholding programme is provided.

Competitive benefits, including Pension, Long-Term Illness Protection, Health Insurance, etc., are offered.

Internal career opportunities, joining an international fast-pace and massively growing company, are available.

ResMed is an Equal Opportunity Employer.

What's Next?

Joining us is more than saying

  • Customer Solutions Lead

    4 weeks ago

    Dublin, Dublin City, Ireland Oneadvanced Full time

    Role IntroductionThe Customer Solutions Leader is responsible for leading and high performing team of Support Associates, Support Consultants, Senior Support Consultants and PS consultants to deliver a consistent, high quality customer experience, with professionalism, accuracy and care.This role ensures the team resolves customer issues effectively, upholds...

  • Lead Program Manager, Payment Solutions

    2 weeks ago

    Dublin, Dublin City, Ireland beBeePayment Full time €96,000 - €144,000

    About the OpportunityWe are seeking a seasoned leader to drive complex programs across multiple engineering, product, and cross-functional teams.The Payment Intelligence organization believes that online payments should be simple and scalable for merchants. Our vision is to offer smart authentication solutions that empower our merchants to achieve the most...

  • R Programming Lead

    23 hours ago

    Dublin, Dublin City, Ireland Iqvia Full time

    Join a sponsor-dedicated team and contribute to the advancement of in-house study activities over time.As theR Programming Lead, you will provide technical expertise to the Statistical Programming team, ensuring the delivery of high-quality solutions that meet both internal and external requirements.Responsibilities• Develop internal and external R...

  • R Programming Lead

    6 hours ago

    Dublin, Dublin City, Ireland Iqvia Full time

    Join a sponsor-dedicated team and contribute to the advancement of in-house study activities over time.As theR Programming Lead, you will provide technical expertise to the Statistical Programming team, ensuring the delivery of high-quality solutions that meet both internal and external requirements.Responsibilities• Develop internal and external R...

  • Lead Technical Program Manager

    6 hours ago

    Dublin, Dublin City, Ireland Mastercard, Inc. Full time

    Lead Technical Program ManagerOur Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our...

  • Lead Technical Program Manager

    8 hours ago

    Dublin, Dublin City, Ireland JPMorganChase Full time

    Join to apply for the Lead Technical Program Manager role at JPMorganChaseJoin to apply for the Lead Technical Program Manager role at JPMorganChaseJob DescriptionAs a Lead Technical Program Manager within the Technology Delivery Team, you will promote the successful delivery of complex technology projects and programs that will help reach business goals...

  • Application Solutions Lead

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeSoftwareDevelopment Full time €100,000 - €140,000

    Job Summary:We are seeking an experienced Software Development Manager to lead the development, enhancement & implementation of our global payments platform.Main Responsibilities:To provide technical leadership for multiple large-scale/complex software solutions, extending the existing platform through custom development, customization, and integration with...

  • Lead, Account Solution Engineer

    1 week ago

    Dublin, Dublin City, Ireland Salesforce, Inc.. Full time

    About the Role:Calling all innovators and problem solversAs a Solutions Consultant (aka Presales Consultant, Solutions Engineer, or Sales Engineer), you'll be the visionary who transforms customer experiences.Your mission:Own the solutions: Lead the charge throughout the sales cycle, guiding prospects towards game-changing results.Be the change agent: Share...

  • Lead, Account Solution Engineer

    23 hours ago

    Dublin, Dublin City, Ireland Salesforce, Inc.. Full time

    About the Role:Calling all innovators and problem solversAs a Solutions Consultant (aka Presales Consultant, Solutions Engineer, or Sales Engineer), you'll be the visionary who transforms customer experiences.Your mission:Own the solutions: Lead the charge throughout the sales cycle, guiding prospects towards game-changing results.Be the change agent: Share...

  • Urgent Search: Customer Solutions Lead

    4 weeks ago

    Dublin, Dublin City, Ireland OneAdvanced Full time

    Role IntroductionThe Customer Solutions Leader is responsible for leading and high performing team of Support Associates, Support Consultants, Senior Support Consultants and PS consultants to deliver a consistent, high quality customer experience, with professionalism, accuracy and care. This role ensures the team resolves customer issues effectively,...