Administrator of Patient Services

3 days ago

Cork, Cork, Ireland beBeeAdministrative Full time €35 - €50
Job Title: Front of House Administrator

The role of Front of House Administrator plays a pivotal part in the Access to Care team's operations at UPMC The 4th Practice, Mallow. This position is responsible for ensuring the seamless delivery of patient services from initial contact through to consultation diagnostics and potential onward intervention while maintaining UPMC's high standards of quality and patient safety.

This role requires effective coordination and management skills to ensure efficient handling of face-to-face telephone and email queries clinic schedules payments referrals and supporting consultants and the multidisciplinary team (MDT).

Key Responsibilities:
  • Manage face-to-face telephone and email queries coordinating clinic schedules handling payments managing referrals and supporting consultants and the multidisciplinary team (MDT).
  • Act as the first point of contact for patients at front of house greeting registering and assisting in a professional and courteous manner.
  • Efficiently handle incoming and outgoing calls emails and patient queries with empathy.
  • Schedule and manage consultant and clinic appointments including theatre bookings to optimize utilization.
  • Manage incoming and outgoing referrals ensuring timely triage and follow-up.
  • Liaise with external hospitals and diagnostic providers to obtain patient reports such as scans pathology histology.
Required Skills and Qualifications:
  • Excellent Communication and Interpersonal Skills: Ability to communicate effectively with patients and healthcare professionals.
  • Organizational and Time Management Skills: Efficient handling of multiple tasks and deadlines.
  • Technical Skills: Proficiency in using relevant software systems and technologies.
  • Knowledge of Healthcare Industry: Understanding of healthcare policies procedures and regulations.
Benefits:

We offer a supportive work environment opportunities for professional growth and development competitive salary and benefits package.

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