Luxury Hotel Reservations Manager

6 days ago


Kenmare Old, Ireland Sheen Falls Lodge Full time

About Us

Sheen Falls Lodge is a 2 Michelin Keys Hotel and member of Relais & Chateaux. We have received many prestigious awards and accolades since opening in 1991. Our team is dedicated to fostering an exceptional workplace culture and delivering superior guest experiences.

Job Role

We are looking for a mid-senior level Reservations Supervisor to join our team. The ideal candidate will have previous experience as a Reservations Supervisor or in a similar role in a luxury hotel environment. They will be responsible for leading our reservations team, managing daily operations, and contributing to revenue growth.

Responsibilities

  1. Lead and train a team of reservations agents to achieve high performance and consistency.
  2. Oversee daily reservation operations, including room allocations, pricing strategies, and availability.
  3. Monitor and manage online booking platforms and direct booking websites.
  4. Deliver exceptional customer service and address guest inquiries and requests promptly.
  5. Collaborate with the front office manager and teams to optimize room sales and revenue management.

Requirements

  • Previous experience as a Reservations Supervisor or in a similar role in a luxury hotel environment.
  • Proficient with systems like Hotsoft/Channel Manager Systems and the GDS.
  • Experience in revenue management practices and excellent communication skills.
  • Ability to work in a fast-paced environment and manage multiple tasks with attention to detail.
  • Fluent English both spoken and written.


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