Hotel Reservation Team Lead
5 days ago
Company Overview
We are a luxury hotel renowned for our world-class service and commitment to excellence. As part of Relais & Chateaux, we pride ourselves on being a diverse team of professional, passionate, and caring individuals.
Job Description
We are seeking a dynamic and results-oriented Reservations Supervisor to lead our reservations team and contribute to delivering exceptional guest experiences. The successful candidate will oversee daily reservation operations, manage room allocations, pricing strategies, and availability to maximize occupancy and revenue.
Key Responsibilities
- Manage and train a team of reservations agents to ensure high performance and consistency.
- Monitor and manage online booking platforms and direct booking websites.
- Deliver exceptional customer service by promptly addressing guest inquiries and requests.
- Collaborate with the front office manager and teams to optimize room sales and revenue management.
- Maintain and oversee systems like Hotsoft, GDS, D-Edge, and Avvio.
- Run commission reports and ensure timely payment to travel agents.
Required Skills and Qualifications
- Leadership and team development experience in a luxury hotel environment.
- Proficient with systems like Hotsoft/Channel Manager Systems and the GDS.
- Experience in revenue management practices and excellent communication skills.
- Ability to work in a fast-paced environment and manage multiple tasks with attention to detail.
- Fluent English both spoken and written.
-
Luxury Hotel Reservations Manager
5 days ago
Kenmare Old, Ireland Sheen Falls Lodge Full timeAbout UsSheen Falls Lodge is a 2 Michelin Keys Hotel and member of Relais & Chateaux. We have received many prestigious awards and accolades since opening in 1991. Our team is dedicated to fostering an exceptional workplace culture and delivering superior guest experiences.Job RoleWe are looking for a mid-senior level Reservations Supervisor to join our...
-
Luxury Reservations Lead
5 hours ago
Kenmare Old, Ireland Sheen Falls Lodge Full timeJob OverviewWe are seeking a skilled and experienced Reservations Supervisor to join our team at Sheen Falls Lodge, a 2 Michelin Keys Hotel. As part of Relais & Chateaux, we pride ourselves on delivering luxury guest experiences.About the RoleThis is an exciting opportunity for a dynamic and results-oriented individual to lead our reservations team and...
-
Reservations Supervisor
7 hours ago
Kenmare Old, Ireland Sheen Falls Lodge Full time2 days ago Be among the first 25 applicantsCompany DescriptionWe pride ourselves on being a diverse team of professional, passionate and caring individuals, with our guests at the heart of everything we do.Sheen Falls Lodge is a 2 Michelin Keys Hotel and is part of Relais & Chateaux, which includes some of the world's finest hoteliers, chefs and restaurants...
-
Reservations Operations Supervisor
5 days ago
Kenmare Old, Ireland Sheen Falls Lodge Full timeServing Guests at the Heart of Everything We DoWe take pride in creating unforgettable experiences for our guests. Our team is passionate about providing world-class service, maintaining high standards, and ensuring every guest leaves feeling valued and appreciated.Our Ideal CandidateWe are looking for a highly motivated and organized Reservations Supervisor...
-
Reservations Supervisor
4 weeks ago
kenmare old, kenmare municipal district, ireland Sheen Falls Lodge Full time2 days ago Be among the first 25 applicantsCompany DescriptionWe pride ourselves on being a diverse team of professional, passionate and caring individuals, with our guests at the heart of everything we do.Sheen Falls Lodge is a 2 Michelin Keys Hotel and is part of Relais & Chateaux, which includes some of the world's finest hoteliers, chefs and restaurants...
-
Reservations Agent
4 weeks ago
kenmare old, kenmare municipal district, ireland Sheen Falls Lodge Full timeCompany DescriptionWork With The BestWe pride ourselves on being a diverse team of professional, passionate and caring individuals, with our guests at the heart of everything we do.Sheen Falls Lodge is an AA 5 Red Star Hotel with 2 AA Rosettes for food and is part of Relais & Chateaux, which includes some of the world's finest hoteliers, chefs and...
-
Guest Experience Coordinator
5 days ago
Kenmare Old, Ireland Sheen Falls Lodge Full timeA Dynamic Team Dedicated to ExcellenceWe believe in empowering our team members to reach their full potential and strive for excellence in everything we do. Our Reservations Supervisor will play a key role in leading our reservations team, managing daily operations, and driving revenue growth.Job SummaryThe Reservations Supervisor will be responsible for...
-
Reservations Manager Position
5 hours ago
Kenmare Old, Ireland Sheen Falls Lodge Full timeKey ResponsibilitiesThe Reservations Supervisor will be responsible for:Oversight of daily reservation operations, ensuring seamless guest experiences from booking to check-in.Management of room allocations, pricing strategies, and availability to maximize occupancy and revenue.Leadership, training, and mentoring of a team of reservations agents.Monitoring...
-
Reservations Agent
3 hours ago
Kenmare, Co Kerry, Ireland TN Ireland Full timeWe are currently seeking a dedicated Reservations Agent to join our team at Sheen Falls Lodge. In this role, you will be pivotal in delivering a five-star experience, responsible for upselling and managing guest room reservations to the highest standard.Key Responsibilities:First Point of Contact: As the initial touchpoint for our guests, you will expertly...
-
Reservations Agent
5 days ago
Kenmare, Co Kerry, Ireland Château de Mercuès Full timeJob Description We are currently seeking a dedicated Reservations Agent to join our team at Sheen Falls Lodge. In this role, you will be pivotal in delivering a five-star experience, responsible for upselling and managing guest room reservations to the highest standard. Key Responsibilities: First Point of Contact: As the initial touchpoint for...
-
Reservations Agent
5 days ago
Kenmare, Ireland Château de Mercuès Full timeJob Description We are currently seeking a dedicated Reservations Agent to join our team at Sheen Falls Lodge. In this role, you will be pivotal in delivering a five-star experience, responsible for upselling and managing guest room reservations to the highest standard. Key Responsibilities: First Point of Contact: As the initial touchpoint for...
-
Luxury Hotel Ambassador
4 days ago
Kenmare, Co Kerry, Ireland Relais & Châteaux Full timeRole OverviewThe Park Hotel Kenmare, a 5-star luxury hotel in South West Ireland, seeks a skilled Front Desk Receptionist to provide exceptional guest experiences.This role offers the opportunity to work in a serene and natural setting, with access to luxurious amenities and services.Main Responsibilities:Welcome guests upon arrival and ensure seamless...
-
Hotel Front Desk Manager
4 days ago
Kenmare, Co Kerry, Ireland Relais & Châteaux Full timeAbout the RoleWe are seeking a highly skilled and organized individual to join our team as a Front Desk Receptionist.In this role, you will be responsible for providing exceptional guest experiences, ensuring seamless check-in and check-out processes, and handling reservations and special requests.Main Responsibilities:Welcome guests and ensure a warm and...
-
Hospitality Supervisor Opportunity
5 hours ago
Kenmare Old, Ireland Sheen Falls Lodge Full timeOur ApproachWe prioritize fostering an exceptional workplace culture that recognizes the value of each team member. Clear opportunities for progression are available to all employees, and we encourage open communication and collaboration across departments.As a Relais & Chateaux member, we adhere to high standards of hospitality excellence. Our commitment to...
-
Front Desk Receptionist
3 weeks ago
Kenmare, Co Kerry, Ireland Park Hotel Kenmare Full timeJob DescriptionWarmly welcome guests upon arrival and provide a seamless check-in/check-out experience.Handle reservations, room assignments, and special requests efficiently.Answer phone calls and emails professionally, assisting with inquiries and bookings.Provide accurate information about hotel services, facilities, and local attractions.Address and...
-
Spa Receptionist
5 days ago
Kenmare, Ireland Park Hotel Kenmare Full timeSpa Receptionist: - Meet, greet & register our Residential & Day Spa guests- Process Spa reservations - Responsible for daily cleaning duties and checklists- Responsible for Pool & Plant room inspections to monitor PH levels - Cashiering responsibilities- Providing tours of the Spa facility- Light administrative and clerical duties- Professional, award...
-
Lead Reservationist Job
5 hours ago
Kenmare Old, Ireland Sheen Falls Lodge Full timeFoster a Culture of ExcellenceWe are committed to fostering a culture of excellence at Sheen Falls Lodge, where every team member has the opportunity to grow and develop their skills. As a Reservations Supervisor, you will play a key role in maintaining our high standards of service and ensuring that every guest receives a personalized and memorable...
-
Hotel Operations Director
4 days ago
Kenmare, Co Kerry, Ireland Relais & Châteaux Full timeThe 5-star Park Hotel Kenmare, a member of Relais & Châteaux, is seeking a Hotel Operations Director to oversee all front office, housekeeping, and security operations during night hours.As the primary contact for guest inquiries, complaints, and special requests, you will ensure prompt and professional resolution.Nightly audits, ensuring accurate...
-
Night Hotel Manager
4 days ago
Kenmare, Co Kerry, Ireland Relais & Châteaux Full timeThe 5-star Park Hotel Kenmare, located in South West Ireland, is seeking a Night Hotel Manager to oversee all front office, housekeeping, and security operations during night hours.As the primary contact for guest inquiries, complaints, and special requests, you will ensure prompt and professional resolution.You will conduct nightly audits, ensuring accurate...
-
Luxury Spa Team Lead
3 days ago
Kenmare Old, Ireland Sheen Falls Lodge Full timeJob SummaryWe are seeking a highly experienced Spa Manager to lead our award-winning spa team at Sheen Falls Lodge.