Successful Client Growth Specialist

1 week ago

Cork, Cork, Ireland beBeeCustomer Full time €80,000 - €150,000
Job Title">

As a Customer Success Manager, you will be responsible for working with an established client base to grow revenue through existing accounts using our industry-leading solutions. This is a key role that requires strong technical knowledge and problem-solving skills.

The ideal candidate will have experience in Account Management or SaaS Customer Success roles, with a strong understanding of software integrations, implementation, onboarding, and support. They should also be motivated by solving problems for customers and able to anticipate challenges before they arise.

Responsibilities include:

  • Proactively managing the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
  • Demonstrating knowledge of Customer Success best practices, staying up-to-date on trends in the industry, and operating as a Customer Success and Cyber Security advisor to your customers
  • Understanding and navigating account procurement practices to negotiate licensing contracts

Required Skills and Qualifications:

  • 1+ years' experience in Account Management or SaaS Customer Success roles; experience with implementing customers is a big plus
  • Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support
  • Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
  • Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives
  • Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value
  • Energetic and self-motivated; a team player who is also a proactive and creative problem solver
  • Aptitude for learning software; strong with business applications
  • Ability to manage multiple priorities while maintaining strict attention to details
  • Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
  • Working knowledge of Salesforce.com and Salesloft
  • Undergraduate degree preferred (BA/BS)
  • Experience working in IAM industry is a plus

Benefits:

  • Onsite lunches
  • Private healthcare (no wait period)
  • Pension contribution (no wait period)
  • Sick Pay
  • Bike-to-Work Scheme (if local)
  • Above Market annual Bonuses

Why Choose Us:

We are committed to creating an inclusive environment for all employees and celebrating diversity. We believe that our people are our greatest asset and strive to provide opportunities for growth and development.

About the Job / About the Team:

Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts. They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts.

This is a great opportunity to join a fast-growing company and make a real impact. If you are passionate about customer success and have the skills and qualifications we are looking for, please apply today

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