Migration Support Professional

2 weeks ago

Dublin, Dublin City, Ireland beBeeSupport Full time €40,000 - €60,000
Migration Support Specialist

Job Description:

As a key member of the migrations team, you will play a vital role in migrating users, devices & mailboxes from legacy domains to a single national domain.

  • Provide onsite support at specific sites or multiple sites on a mobile basis.
  • Liaise with Relationship Managers to receive migration schedules and ensure timely execution.
  • Manage issues through to resolution, ensuring excellent customer service.
  • Escalate technical issues as necessary.
  • Respond to Service Desk calls in a timely manner.
  • Establish strong relationships with customers and end-users.

You will also be responsible for system administration using Active Directory, setting up Windows accounts/mailboxes, Microsoft exchange & servers, accessing and updating email branding sites, liaising with third-party vendors for software/hardware installations, troubleshooting hardware and system problems, installing and configuring computer hardware and peripherals, operating systems, and applications.

Required Skills and Qualifications:

A minimum of 1 year's experience working in an IT Support environment is required. An excellent working knowledge of Microsoft Office suite and report writing is essential. Good problem-solving, analytical, and decision-making skills are also required, along with the production of quality deliverables and an understanding of the Irish Healthcare system.

Benefits:

This is an exciting opportunity to work in a fast-paced environment with a team that values innovation and teamwork.

Others:

The successful candidate will contribute to the Healthirl Migrations Knowledge Base, complete post-migration forms, deal with 'how to' and information requests, engage with service providers and coordinate migration activities, undertake site assessments for migrations, and participate in ongoing training.

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