Hotel Operations Manager

5 days ago


County Dublin, Ireland Maldron Hotel Kevin Street Full time
Job Description

Company Overview:

Maldron Hotel Kevin Street is a leading hospitality provider with a strong commitment to delivering exceptional guest experiences.

Job Summary:

We are seeking an experienced Duty Manager to oversee the day-to-day operations of our hotel, ensuring seamless delivery of service and maintaining high standards across all departments.

Key Responsibilities:

  • Oversight of hotel operations, including management of key functions and support for senior leadership team members
  • Ensuring quality and consistency in service delivery across all departments
  • Anticipating and managing guest expectations to drive satisfaction and loyalty
  • Leading by example, promoting a culture of excellence and teamwork within the hotel
  • Effective communication and issue resolution, maintaining prompt response to customer concerns
  • Familiarity with hotel operations, possessing comprehensive knowledge of all departments

Requirements:

Previous supervisory experience within the hospitality industry; excellent customer service skills; passion for role and ability to develop others; mature and pleasant demeanor when interacting with customers and colleagues alike; capability to upsell hotel services effectively


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