Safety Investigations Specialist

4 days ago

Limerick, Limerick, Ireland beBeeProblemSolving Full time €42,000 - €60,000
About Our Team

We are committed to delivering exceptional support experiences that exceed users' expectations. Our goal is to provide outstanding service that establishes trust for our community.

As a member of our safety investigations team, you will be responsible for helping and supporting our users with incidents that happen on a trip. We believe in resolving issues promptly while developing honest relationships with our community.

The right candidate is always looking for unique and exciting ways to solve problems with outstanding support and exceptional communication. They should be able to handle sensitive issues with compassion and empathy.

What You Will Do
  • Deliver high-quality service across multiple support platforms including phone and messaging
  • Handle sensitive issues with compassion and empathy
  • Provide support and reassurance during unforeseen incidents such as accidents
  • Be a hardworking advocate for users while answering any questions that come your way
  • Show compassion to frustrated users while solving problems and addressing unsatisfactory experiences
  • Lead a high volume caseload by being organized and a subject matter expert
  • Triage issues and raise them when vital
  • Be a great teammate through engagement and ownership
Required Skills and Qualifications
  • At least 6 months of customer support experience handling sensitive issues
  • Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments
  • Strong EQ, emotional regulation, communication, problem-solving, and critical thinking skills
  • Excellent interpersonal skills and ability to establish trust and effective working relationships with others on an external and internal basis
  • Dedication to excellence in behavior, performance and work product
  • Ability to adjust and adapt in a dynamic work environment
  • High proficiency using computers (typing, quickly navigating between various tools)
  • Exceptional reading comprehension and writing skills. Ability to connect what users are asking for with answers to their true issues.
  • Passion for helping others and creating support experiences that exceed users' expectations
  • Skilled at handling multiple issues at once to efficiently solve a large number of inquiries
  • Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
  • Work time will be shift based totalling 40 hours per week
  • Weekend and weekly evening shifts are required
Benefits

This role offers the opportunity to work in a fast-paced and dynamic environment. You will have the chance to develop your skills and expertise in a supportive and collaborative team.

Others

Please note that this job requires a strong commitment to delivering exceptional support experiences. If you are passionate about helping others and creating positive outcomes, we encourage you to apply.

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