Senior User Experience Specialist

4 days ago


Dublin, Dublin City, Ireland beBeeCustomer Full time €45,000 - €65,000
Job Description

The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving.

We are looking for a bold, forward-thinking problem solver to join our team in this challenging role. As a key player in shaping the future of commerce, you will be tasked with ensuring that our customers get the product they ordered as fast as possible. If something goes wrong, you will ensure that we do everything possible to make it right.

  • Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience for all parties involved.
  • Resolve all customer issues regarding payments, orders, shipments, and general questions with high quality and in a timely manner.
  • Become an expert in our products, processes, and systems to drive positive outcomes for our users.
  • Work with other departments to troubleshoot, research, and resolve open questions.
  • Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.

In this dynamic role, you will be part of a collaborative team that values diversity and encourages creativity. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.



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