Patient Support Specialist
2 weeks ago
We are seeking a qualified professional to support our patients in their homes by providing installation, training, and maintenance of medical devices.
Main Responsibilities:- Set up/installation of homecare devices at patient's homes and hospital locations across all trusts
- Manage patient home installations, clinic installations/support, training, and compliance activities with patients and clinicians
- Manage patient follow-up post-install: telephone calls, home visits, and compliance follow-up. Communicate feedback to healthcare centers
- To support clinical training & educational workshops in key centers across all trusts
- Attendance at Respiratory Conferences/Meetings when required
- Supporting respiratory services in the Western Trust area
- Qualified Nurse/Physiotherapist/Medical technician with a minimum of 3 years' experience in a hospital and/or homecare environment
- A person with exceptional managerial, communication, and record-keeping skills, able to present, train, mentor, and influence various customers
- Commercial experience desirable, with the ability to develop and maintain strong business relationships with key clients
- Proven attention to detail and follow-through
- Computer literate/practical working IT skills
- Full driving license and willingness to travel
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