Sales Team Leader Opportunity

4 days ago

Dublin, Dublin City, Ireland beBeeRetention Full time €70,000 - €90,000
Customer Retention Manager Position

We are seeking a highly skilled professional to lead and optimise our customer retention strategy. The successful candidate will report to the Head of Customer Retention and be responsible for reducing churn and renewing customers with a maximum lifetime value.

Key Responsibilities:
  • Develop and implement customer retention strategies to minimise churn and maximise customer lifetime value.
  • Lead, coach and mentor a team of retention advisors, specialists and supervisors, ensuring team performance meets overall business goals.
  • Analyse customer feedback, call data and churn trends to identify areas for improvement.
  • Collaborate with sales, marketing and customer service teams to create a seamless customer experience.
  • Handle escalated retention cases and negotiate win-back offers when necessary.
Requirements:
  • Proven track record of selling or retaining where you have been at a price disadvantage to the market.
  • Demonstratable experience in a sales management role.
  • Proven track record of success, including setting & delivering sales targets.
  • Confident dealing with senior level internal and external stakeholders.
Benefits:
  • A competitive salary package.
  • A comprehensive benefits programme, including health insurance and pension scheme.
  • Ongoing training and development opportunities.
What We Offer:
  • A dynamic and supportive work environment.
  • The opportunity to work with a experienced team.
  • A chance to make a real impact on customer retention.

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