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2 weeks ago
We are seeking a highly skilled Account Manager to join our team on a permanent, full-time basis. This position will be based at our Cork office and involves working in a hybrid environment (2 days in the office, 3 days from home).
Main Responsibilities:- Servicing & collection of past due loan and maintenance fee accounts as assigned.
- Execution of loan and maintenance fee calls to owners worldwide, requesting payment and aiming to reduce and control delinquency of past due accounts.
- Provide regular updates on overdue loan and maintenance fee accounts.
- Communicate with owners by phone, email, fax and post requesting payment and discuss possible resolutions to bring their account back into good standing.
- Review specific account situations and support owners on all related issues, such as late fees, historical payments, past and future usage, methods of payment and payment plans.
- Coordinate and execute pay off quotations, credit card charges and credit card auto-debit programme enrolments.
- Liaise with bank and credit card companies to obtain authorisation codes to manually override charges when required.
- Translate documentation when required.
- Build positive relationships with owners and associates.
- Fluency in German and English is required.
- Ability to follow instructions and work on own initiative to resolve customer issues.
- Excellent communication skills.
- Experience within a customer service-based role.
- MS Office Experience.
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Full Time Accounts Collector
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Full-Time Accounts Administration Role
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