Full Time Accounts Collector

3 days ago

Cork, Cork, Ireland beBeeCollector Full time €35,000 - €50,000

We are currently seeking a skilled Accounts Collector to join our team in Cork on a full-time, permanent basis.

This position will be based at our office on a hybrid basis (2 days in the office, 3 days from home). Our team provides exceptional service and support to owners worldwide.

  • Responsibilities include servicing & collection of past due loan and maintenance fee accounts as assigned.
  • Executing loan and maintenance fee calls to owners worldwide, requesting payment and aiming to reduce and control delinquency of past due accounts.
  • Providing regular updates on overdue loan and maintenance fee accounts.
  • Communicating with owners by phone, email, fax and post requesting payment and discussing possible resolutions to bring their account back into good standing.
  • Reviewing specific account situations and supporting owners on all related issues, such as late fees, historical payments, past and future usage, methods of payment and payment plans.
  • Coordinating and executing pay off quotations, credit card charges and credit card auto-debit programme enrolments.
  • Liaising with bank and credit card companies to obtain authorisation codes to manually override charges when required.
  • Translating documentation when required.
  • Building positive relationships with owners and associates.

Key Requirements:

  • Fluency in German and English is required.
  • Able to follow instructions and work on own initiative to resolve customer issues.
  • Excellent communication skills.
  • Experience within a customer service-based role.
  • MS Office Experience.

What We Offer:

Our team environment offers a chance to build strong relationships with colleagues and clients alike.

How To Apply:

Please submit your application for this exciting opportunity.

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