Issues Management Change Specialist

2 weeks ago

Limerick, Limerick, Ireland beBeeTransformation Full time €80,000 - €100,000
Specialist for Management of Issues

  • Develop, implement and maintain various projects across the enterprise ensuring compliance with relevant policies and standards. Projects include job aids, procedures and training materials for Issue Management.

  • Coordinate with a community of Issue Managers to ensure consistency in implementation of the Policy, Standard, Procedures, Job Aids and best practices for issue management and resolution.

  • Utilize strong consultation, communication, prioritization, facilitation and presentation skills to articulate actionable plans to drive results.

  • Lead and direct deliverables, provide recommendations and take initiative on projects or team tasks while managing multiple priorities effectively.

  • Drive transformation and change across a global organization in line with a defined project timeline enhancing processes and controls supporting issue management.

  • Perform thematic read-across to identify enterprise trends and opportunities, formulate remediation plans and ownership to address.

  • Establish and maintain Issues Management Procedures and Job Aids inclusive of control identification to support consistent application of the Issues Management Standard across the organization.

  • Report and manage issues through the ServiceNow IRM Module, identify gaps and opportunities for improvement, testing of capability updates.

Required Skills and Qualifications

  • Several years experience in financial services and expertise in COO or Internal Audit related role.

  • Track record in driving transformation and change across a global organization.

  • Extensive experience in issues management and remediation within a financial services context.

  • Experience in risk assessments to support an understanding of how and when Issues are raised, mitigated and closed.

  • Strong written and oral communication skills to communicate complex topics in a simple and concise manner.

  • Ability to engage diverse stakeholders, build long-term relationships and create a collaborative environment.

  • Proficient in Microsoft Office Suite and other business applications.

  • Experience using ServiceNow IRM Module is desired.

  • Ability to think strategically and execute with precision in a fast-paced environment.

Benefits

Northern Trust values diversity, inclusion, and accessibility. We strive to attract and retain talented people from all backgrounds. If you need reasonable accommodations during any part of the employment process, please contact our HR Service Center at MyHRHelp@ntrs.,

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