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Customer Service Leader

1 week ago

Dublin, Dublin City, Ireland Pandora AS Part time

About This Role:

We are seeking a results-driven supervisor to lead our retail operations team in delivering an unforgettable customer experience. As a key ambassador for Pandora, you will oversee the running of our busy sales floor, motivating your team to drive sales and excel in customer service.

The ideal candidate will have prior experience in driving sales and profitability in store, with a passion for driving a culture of exemplary customer service. Strong communication skills are essential to establish and coach a high-performing team.

Key Responsibilities:

  • Hold daily team briefs to share store KPIs and motivate the team to beat these targets
  • Perform store walks to understand the importance of commerciality and its impact on visual merchandising
  • Monitor store sales figures and achieve individual and store sales targets by using effective selling skills
  • Build strong relationships with customers by answering queries, providing excellent service, and adapting your approach to meet individual needs

Our Commitment:

  • A commitment to career progression and professional development
  • Ongoing training and development opportunities
  • A supportive and inclusive work environment