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Help Desk Professional
2 weeks ago
Our organization is looking for a Support Specialist to join our team. This role plays a vital part in customer retention and satisfaction.
About the Job:This is a full-time position that requires excellent communication skills, problem-solving abilities, and a customer-centric approach. As a Support Specialist, you will be responsible for providing top-notch support to customers through various channels, including phone calls, emails, and live chat.
Key Responsibilities:- Customer Interaction:
• Respond to customer inquiries and resolve issues promptly and efficiently.
• Engage with customers to understand their needs and concerns, providing tailored solutions to meet their expectations. - New Customer Acquisition:
• Collaborate with other teams to promote our services and acquire new customers through inbound and outbound communication channels.
• Provide detailed information about our products and services, addressing any questions or concerns potential customers may have. - Quality Checks:
• Conduct thorough quality checks on new sales to ensure accuracy and compliance with company standards.
• Verify customer information and documentation to prevent errors and ensure a smooth onboarding process. - Customer Journey Support:
• Assist customers throughout their journey, providing support across multiple channels, including calls, emails, and live chat.
• Resolve customer inquiries and issues promptly, ensuring high customer satisfaction.
