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Process Improvement and Design Lead
1 week ago
This role offers the opportunity to work with a talented team of professionals who are passionate about delivering operational excellence and driving business transformation. As a Transformational Operations Excellence Manager, you will be responsible for developing and implementing strategies to improve our operational efficiency, enhance customer experience, and drive business growth.
You will work closely with our Business Areas to identify areas for improvement, develop and implement solutions, and measure the effectiveness of these changes. Your expertise and professional judgement will enable you to perform complex assignments and analysis, preparing and presenting complex information to senior leaders as part of engagements.
To succeed in this position, you will need to demonstrate mastery of skills across stakeholder management, problem-solving, design thinking, and business writing. You should have in-depth knowledge of Banking business operations, structure, and strategy, as well as the ability to build and maintain trust and relationships across our Business lines.