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Customer Service Expert

2 weeks ago

Dublin, Dublin City, Ireland beBeeAdvisor Full time €35,000 - €45,000

The primary objective of this role is to provide expert advice to customers on their insurance needs, leveraging strong communication skills and a keen eye for detail.

Key Responsibilities:
  1. Responding promptly and effectively to customer inquiries via inbound calls and email.
  2. Delivering exceptional customer service by meeting and exceeding service level agreements, procedures, and guidelines.
  3. Offering accurate guidance based on in-depth knowledge of the organization's services.
  4. Meeting and surpassing individual and team targets through proactive sales and renewal efforts.
  5. Resolving customer queries efficiently, with a focus on first-call resolution.
  6. Making outbound calls to generate sales and renewals, utilizing effective negotiation and administrative skills.
  7. Ensuring compliance with established policies and procedures.
  8. Working collaboratively to achieve shared goals and objectives.
Qualifications/ Skills:
  • Excellent attention to detail and accuracy in all aspects of work.
  • Strong verbal and written communication skills, with the ability to articulate complex information clearly.
  • Decision-making and numeric skills, with a focus on precision and speed.
  • Desirable: sales negotiation and administrative skills.
Experience:
  • Proven experience working under pressure, meeting tight deadlines, and adapting to changing circumstances.
  • Experience supporting and motivating team members to achieve collective objectives.
Benefits of Working for this Organization:
  • Bike to Work Scheme
  • Tax Saver Travel Scheme
  • Discounted onsite gym membership
  • Discounted onsite childcare (Dublin 4)
  • Employee Assistance Programme (EAP)
  • Health Insurance Scheme
  • Life Cover
  • Permanent Health Insurance (PHI)
  • Coverage of exams and professional membership fees
  • Opportunities for professional and personal growth and development

This role complies with the Minimum Competency Code (MCC) and is classified as a Controlled Function (CF 4), subject to Fitness and Probity Standards, including the requirements of the Individual Accountability Framework Act. Successful candidates will receive comprehensive training on regulatory requirements.

The statements in this document describe the general nature of the work performed and are not exhaustive. Management may modify duties at any time.

This organization is an Equal Opportunity Employer and a Drug-Free Workplace.