Night Shift Hotel Professional

3 days ago

Limerick, Limerick, Ireland beBeeGuestService Full time €45,000 - €60,000
Hotel Operations Manager

Key Responsibilities:

  • Oversee hotel operations during night shifts, acting as senior manager on duty.
  • Supervise and support front desk and night audit operations to ensure accuracy in financial reporting and guest records.
  • Manage guest arrivals, departures, late check-ins, and special requests with professionalism and warmth.
  • Conduct regular property walks to maintain security, safety, and cleanliness standards.
  • Handle and resolve guest complaints or incidents promptly, escalating where necessary.
  • Coordinate with housekeeping, maintenance, and F&B teams to address overnight operational needs.
  • Complete and verify night audit reports, reconciling daily transactions and preparing handovers for morning management.
  • Monitor staff performance, provide guidance, and ensure all night shift team members adhere to hotel policies and SOPs.
  • Take charge in emergency situations, including fire alarms, evacuations, or first aid incidents.
  • Ensure compliance with health, safety, and licensing regulations at all times.

Requirements:

  • Previous experience as a Night Manager or Night Supervisor in a hotel environment.
  • Strong working knowledge of property management systems.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to work independently, make confident decisions, and remain calm under pressure.
  • Flexible approach to working hours, including weekends and public holidays.
  • Strong organisational skills, accuracy in reporting, and a keen eye for detail.
  • Commitment to delivering exceptional guest service.

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