Enterprise Application Support Specialist

2 weeks ago

Dublin, Dublin City, Ireland beBeeApplication Full time €100,000 - €110,000
Job Overview

This role is a critical component of our application support team, responsible for ensuring the stability, performance, and security of our enterprise applications.

You will be working closely with cross-functional teams to deliver exceptional remote support, foster positive user experiences, and drive continuous improvement.

Your expertise in troubleshooting complex technical issues, managing user requests, and collaborating with stakeholders will be essential in optimizing application performance and enhancing overall user satisfaction across the organization.

Responsibilities
  • Provide expert-level support for enterprise applications, including troubleshooting, issue resolution, and performance monitoring.
  • Utilize service desk tools such as ServiceNow, ManageEngine, and Zendesk to log, track, and manage support tickets.
  • Coordinate with vendors and support teams to identify and resolve application defects, apply patches, and implement updates or enhancements.
  • Manage application configurations, updates, and deployments in accordance with best practices and industry compliance standards.
  • Develop and maintain detailed documentation for application processes, procedures, and troubleshooting steps.
  • Monitor application performance and availability, proactively identifying potential issues and implementing solutions.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 7+ years of experience in application support management, preferably within the insurance or financial services industry.
  • Familiarity with ITIL processes and best practices for service management.
  • Excellent analytical and problem-solving skills, with the ability to troubleshoot complex issues effectively.
  • Strong communication and interpersonal skills, capable of collaborating across technical and non-technical teams.
Benefits
  • Generous time off and volunteering opportunities.
  • Tuition reimbursement and professional development programs.
  • Remote work options.
  • Charitable contribution match programs.
  • Stock purchase opportunities.

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