Customer Service Team Lead

4 days ago

Galway, Galway, Ireland beBeeLeadership Full time €36,000 - €42,000

Key Responsibilities

  • Support the Store Manager in day-to-day store operations, including cash handling and adherence to security protocols.
  • Lead, train, and inspire a high-performing team to deliver exceptional customer service and drive sales performance.
  • Maintain a welcoming environment and effectively resolve customer queries in a timely manner.
  • Contribute to driving store performance by monitoring sales trends, identifying opportunities for growth, and supporting key performance indicator (KPI) achievement.
  • Ensure store presentation and visual merchandising meet the highest standards.

Requirements

  • 1-2 years of experience in a customer-facing role, preferably within retail or hospitality, with excellent communication and customer service skills.
  • Previous supervisory or assistant management experience is highly valued.
  • Strong leadership qualities with the ability to motivate and engage team members.
  • Excellent organisational and multitasking skills to manage multiple priorities in a fast-paced setting.
  • Effective problem-solving and decision-making skills.

What We Offer

  • A dynamic work environment that fosters teamwork and collaboration.
  • Opportunities for career growth and development.
  • Competitive compensation and benefits package.

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