Career Opportunities: Lead Customer Service and Team Performance

1 week ago

Galway, Galway, Ireland beBeeCustomerFocused Full time €31,000 - €42,000
Assistant Concession Manager Job Overview

We are seeking a talented and experienced professional to fill the role of Assistant Concession Manager. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and leading a team to achieve high performance standards.

Key Responsibilities:
  • Provide expert styling advice and support to customers, demonstrating a deep understanding of our products and services.
  • Analyse sales data and collaborate with the Concession Manager to identify areas for improvement and develop strategies to maximise department performance.
  • Lead and motivate a team of Sales Advisors to consistently deliver outstanding service and presentation standards.
  • Support the recruitment process and ensure effective onboarding and training for new team members.
  • Identify and nurture future talent, contributing to development plans that support team progression.
  • Oversee daily store operations, ensuring efficiency and alignment with brand standards.
  • Act as a brand ambassador, consistently delivering the best possible experience for every customer.
Requirements:
  • Customer Focus: You have a genuine passion for engaging with customers and delivering outstanding service.
  • Product Knowledge: You have a strong interest in our products and enjoy sharing that enthusiasm with customers.
  • Eagerness to Learn: You are open to feedback and actively seek out opportunities for personal and professional development.
  • Excellent Communication: You are clear, confident, and empathetic in both customer and team interactions.
  • Team Leadership: You have proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
  • Coaching & Development: You are experienced in giving constructive feedback and supporting others to grow and improve.
  • Analytical Thinking: You have developed a solid understanding of key retail KPIs and how to use them to drive performance.
  • Adaptability & Flexibility: You are comfortable working varied hours, including evenings, weekends, and holidays.
  • English Language Skills: You possess excellent written and verbal communication skills in English.

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