Customer Experience Lead

1 week ago


Dublin, Dublin City, Ireland beBeeCustomerService Full time €55,000 - €75,000
Job Overview

We are seeking a seasoned Customer Service Manager to lead our customer service department. The ideal candidate will have extensive experience in managing daily workflow and developing ongoing improvements to customer service procedures.

The Customer Service Manager will be responsible for enhancing the customer experience, engaging customers, and supporting organic growth. Additionally, they will manage market coverage, recruit, train, and mentor the customer service team.

The successful candidate will handle complex complaints and enquiries, analyse data, and create reliable reports. They will also establish and monitor service KPIs: Revenue, Service Levels, Customer Satisfaction.

Key Responsibilities
  • Manage daily workflow within the customer service department (10+ direct reports).
  • Enhance the customer experience, engage customers, and support organic growth.
  • Develop and drive ongoing improvements to customer service procedures, guidelines and policies.
  • Handle complex complaints and enquiries.
  • Analyse data and create reliable reports.
Requirements
  • 3+ years of experience as a Customer Service Manager, Retail Manager, Assistant Manager, or Procurement Manager.
  • Strong leadership skills with experience managing a team.
  • Advanced troubleshooting and multi-tasking abilities.
  • Strong client-facing and communication skills.
  • Bachelor's degree in Business Administration or a related field.
  • Customer-centric mindset.
What We Offer
  • A supportive environment that encourages creativity and innovation.
  • Opportunities for professional growth and development.
  • A collaborative team dynamic.
  • Competitive compensation and benefits package.


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