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Banking Hall Service Specialist

2 weeks ago

Mullingar, Ireland beBeeCustomer Full time €35,000 - €60,000

As a key member of our team, you will play a vital role in delivering exceptional customer service to our clients.

About the Role:
  • Interact with customers on the banking hall floor, providing them with personalized assistance and guidance
  • Direct customers to suitable self-service options, including mobile apps and internet banking
  • Handle customer queries and complaints in a professional and courteous manner
  • Utilize iPads to update customer information and sales needs
  • Identify opportunities to promote products and services, referring customers to senior staff as required
  • Process cash and cheque lodgements at the Teller, ensuring accurate balancing and management throughout the day
The Ideal Candidate:
  • Possesses excellent customer service skills, with a strong focus on delivering high standards
  • Demonstrates resilience and hard work in a fast-paced environment
  • Displays effective communication and interpersonal skills, with the ability to work collaboratively as part of a team
  • Is adaptable and able to quickly learn new technologies and digital platforms