Strategic Client Engagement Specialist

3 days ago

Dublin, Dublin City, Ireland beBeeTechnical Full time €72,000 - €108,000

Job Description

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As a technical expert, you will play a critical role in supporting the growth and success of our largest and most complex users. This is a unique opportunity to leverage your skills and experience to drive business outcomes and accelerate global expansion.

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Key Responsibilities

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  • Provide exceptional customer service to key stakeholders, ensuring timely resolution of issues and proactive identification of opportunities for growth.">
  • Collaborate with cross-functional teams to deliver customized solutions and resources that enable Gold Standard Experience across support channels, documentation, and product/feature feedback or development.">
  • Foster long-term relationships with users, promoting loyalty to Stripe and its products through strategic consultations and proactive engagement.">
  • Work closely with Customer Success and other user-facing teams to support users on Stripe, driving business outcomes and accelerating global expansion.">
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Requirements

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To be successful in this role, you will need:

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  • Minimum 5 years of experience in enterprise-level client-facing work, with a strong understanding of product sense and problem-solving skills.">
  • Excellent written and verbal communication skills in English and Spanish, with the ability to lead complex integration conversations and explain API concepts to technical customers.">
  • Strong technical troubleshooting skills, with familiarity with SQL and APIs, and the ability to interface with technical teams.">
  • A professional, confident, and collaborative personality, with adept client relationship management skills and the ability to engage in business-level and technical conversations at multiple levels of the organization.">
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Benefits

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We offer a competitive annual salary range of €72,000 - €108,000, as well as equity, company bonus or sales commissions/bonuses, retirement plans, health benefits, and wellness stipends.

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Hybrid Work

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Our hybrid work model allows employees to spend at least 50% of their time in a given month in their local office or with users, striking a balance between collaboration and flexibility.

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