Strategic Client Engagement Manager

5 days ago

Dublin, Dublin City, Ireland beBeeCustomerSuccess Full time €90,000 - €120,000

Are you passionate about helping clients achieve their goals through innovative solutions?

A career as a Customer Success Manager at IBM offers the opportunity to be a trusted advisor to some of the world's most influential brands.

Your Key Responsibilities
  • Understand Client Challenges and Build Trust: Develop a deep understanding of clients' primary challenges and establish yourself as a trusted technical expert for their migration, deployment, and adoption of Hybrid Cloud and AI Growth offerings.
  • Facilitate Use Case Exploration and Business Framing: Lead use case exploration and business framing workshops, develop client value realization models.
  • Lead Persuasive Technical Conversations: Engage in technical discussions that persuade clients to act based on their requirements and the value provided by our solutions.
  • Create Post-Deployment Customer Success Plans: Develop post-deployment customer success plans aimed at continually increasing post-launch, active user adoption of our products.
Required Skills and Qualifications
  • Bachelor's Degree
  • Proven Technical Expertise in Complex Technology Sales: Demonstrated track record as a technical expert (e.g., Engineer or equivalent) in successfully closed Technology sales cycles.
  • Hands-On Experience in Technology Domains: A previous background with hands-on practical experience in one of the following areas: Cloud, Data and AI, Automation, Integration or Security, enabling rapid establishment of credible trust with client stakeholders.
  • Proficiency in Agile Practices: Solid experience in utilizing agile best practices to achieve successful outcomes in an agile and swift manner.
  • Effective Communication and Relationship Building: Demonstrable success in communicating and personal relationship development at all levels, from engineers to CIOs.
  • Prior success in a customer-facing role such as customer success, consulting, pre-sales, technical account management, or equivalent functions
  • Several years of professional experience with complex software and IT solutions (Cloud and SaaS solutions) or in supporting customers in an integration environment
  • Track record of achieving targets and goals/quotas
  • Ability to lead technical/in-depth conversations
  • Handled difficult customer situations and escalations
  • Willingness and ability to travel as required to spend time with customers
  • Business fluent in English
  • Experience with using or implementing webMethods (or a similarly mature product)
Benefits
  • Mid-Senior level position with opportunities for growth and professional development
  • Full-time employment with a competitive salary and benefits package
  • IT Services and IT Consulting industry leading company
Seniority Level
  • Mid-Senior level
Job Function
  • Other
Industries
  • IT Services and IT Consulting

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