Strategic Client Manager

5 days ago

Dublin, Dublin City, Ireland beBeeBusiness Full time €60,000 - €80,000
About the Role

The primary responsibility of this position is to establish, manage, and grow a portfolio of clients. This involves understanding customer challenges, recommending tailored account plans, and delivering strategic advice to drive client success, education, and satisfaction.


Key Responsibilities:
  • To grow revenue, education, and solution adoption with Clients, Partners, and Agencies where relevant.
  • Partner with Customer Insights and Direct Marketing to facilitate education and solution adoption programs.
  • Help develop client strategy, continuous improvement, and knowledge sharing initiatives.
  • Analyze data to identify trends to enhance customer support processes and improve team efficiency.
  • Optimize campaigns and identify programmatic ways to do this at scale.
  • Lead strategic conversations with C-Level executives and communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Operate as the lead point of contact for any and all matters specific to your client portfolio.

Requirements:
  • 4+ years previous experience in customer sales and support, agency account management, or consulting.
  • Evidenced success with presentation skills.
  • Demonstrated team working skills, capacity to adapt to a fast-paced, international work environment, with a drive for making an impact.
  • Identify and leverage trends within industry of expertise/focus.
  • A self-starter with experience of critical thinking and analytical skills.
  • Demonstrated experience in effectively prioritizing tasks and managing time, even under high-pressure situations.
  • Client management experience.
  • Fluency in English.
  • Market knowledge and work experience in the UK market.

Preferred Qualifications:
  • Bachelor's or Master's degree (or equivalent).

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