Senior Technical Support Professional

5 days ago


Ennis, Clare, Ireland CareerWise Recruitment Full time
About the Role:

Career Wise Recruitment is seeking an experienced IT Support Engineer to join our team. The successful candidate will be responsible for providing level 3 remote support to customers in a fast-paced environment. They will have a broad and deep technical knowledge of multiple technologies, including Microsoft server knowledge and experience (AD, DNS, DHCP, GPO, File and Print).

Solid knowledge of Microsoft Cloud technologies, including Office 365 and Azure, is also required. In-depth knowledge and experience of LAN and WAN technologies, such as switches, wireless, and firewalls, is essential. Additionally, the candidate should have experience collaborating with third-party vendor support, e.g., Sage Support, to resolve customer issues.

The successful candidate will be able to identify, analyze, and effectively solve complex technical problems using strong problem-solving abilities. Excellent communication skills, both verbal and written, are necessary for this role.

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