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Professional Guest Services Representative

3 weeks ago

Tralee, Co Kerry, Ireland beBeeConcierge Full time €25,000 - €35,000
Guest Services Professional Job Description

We are seeking an experienced Guest Services Professional to join our team. The ideal candidate will be responsible for providing exceptional service to our guests, ensuring their stay is enjoyable and memorable.

  • The primary role of this position is to serve as the first point of contact for all guests arriving at our establishment.
  • Greet guests warmly and make them feel welcome, assisting them with any inquiries or requests they may have.
  • Provide luggage service and umbrella assistance as needed.
  • Park guests' cars and ensure the reception area remains clean and tidy.
  • Anticipate guests' needs and take proactive steps to meet their expectations.
About the Role

This is a unique opportunity for a highly motivated individual who is passionate about delivering exceptional customer service. The successful candidate will possess excellent communication skills, be able to work effectively in a fast-paced environment, and demonstrate a keen eye for detail.

  • Key Responsibilities:
  • (1) Guest Interactions: Provide warm greetings, respond to guest inquiries, and address any concerns they may have.
  • (2) Luggage and Parking: Assist guests with their luggage and park their vehicles.
  • (3) Reception Area: Maintain the cleanliness and organization of the reception area.
  • (4) Proactive Service: Anticipate guests' needs and take initiative to meet their expectations.
Requirements and Qualifications

To succeed in this role, you will need:

  • A strong work ethic, proactive attitude, and willingness to learn.
  • Previous experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to prioritize tasks and manage multiple responsibilities.
  • High attention to detail and organizational skills.
  • Strong team working skills and ability to work effectively in a fast-paced environment.
Benefits

As a valued member of our team, you can expect:

  • Meals provided while on duty.
  • Free parking.
  • An Employee Assistance Programme.