Stock Management and Relationship Builder

7 days ago

Dublin, Dublin City, Ireland beBeeCustomer Full time €40,000
Job Title: Customer Service and Stock Control Administrator

About the Role:

This pivotal role combines responsibilities of customer support and stock/warehouse management. The successful candidate will thrive in a collaborative environment, building strong relationships with customers to foster loyalty and satisfaction.

The ideal candidate will be responsible for managing stock, coordinating with internal teams, and addressing customer queries, complaints, and technical issues promptly.

Main Responsibilities:

  • Act as the primary point of contact for repeat inbound sales inquiries, providing detailed product or service information to the customer.
  • Process orders and quotes efficiently using Sage 200 and Salesforce.
  • Maintain and update customer and prospect records in Salesforce.
  • Coordinate with internal teams to ensure timely delivery of products and services.
  • Accurately pick, pack, and dispatch customer orders.
  • Receive and unload deliveries, checking for accuracy and reporting any discrepancies.
  • Store goods safely and efficiently in designated areas.
  • Conduct regular stock checks and assist in inventory control.

Requirements:

  • 2-5 years of experience in a busy customer service and/or warehouse environment.
  • Excellent customer service and communication skills.
  • Time management skills with a focus on working to deadlines.
  • Ability to perform effectively under pressure and changing circumstances.
  • Be capable of understanding customer needs and take a proactive approach to meeting their requirements.
  • Experience of using Sage 200 and/or Salesforce will be a distinct advantage.
  • Proven attention to detail and problem-solving capabilities.
  • Strong interpersonal skills.

What We Offer:

A competitive salary and benefits package, along with opportunities for career growth and development in a dynamic and supportive team environment.

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