Director of Customer Value Creation

7 days ago

Dublin, Dublin City, Ireland beBeeAccount Full time €60,000 - €90,000

About This Opportunity

We are seeking a seasoned Account Director to join our team as a trusted adviser with a relentless focus on delivering value to customers within our SMB sector.

This is a hybrid role based in Dublin, where you will work closely with customers to help them effectively engage with our solutions. Your primary goal will be to make customers stronger and seek out opportunities for growth while always keeping their best interests in mind.

You will be responsible for research, building relationships with multiple stakeholders, leading with solutions, driving customer decision-making, and applying business acumen to craft and negotiate commercial agreements.

We are looking for someone with 2+ years of applicable sales experience, fluency in English and German, and a BA/BS degree or equivalent in a related field. Preferred qualifications include experience with HR and/or e-learning software, SaaS opportunities, and Salesforce.com platform.

If you have excellent communication, negotiation, forecasting, strategic planning, and business acumen skills, and can demonstrate your ability to find and manage high-level business in an evangelistic sales environment, we would love to hear from you

Key Responsibilities:

  • Research customers' businesses and prepare thoughtful questions and insights in advance of customer meetings.
  • Ask layered, open-ended questions to understand and clarify customers' objectives and challenges beyond surface-level detail.
  • Build relationships with multiple stakeholders (vertically and horizontally) across the customers' organizations.
  • Shift communication style and content to fit the needs of different stakeholders.
  • Lead with solutions, not products, when making recommendations aligned to customers' objectives.
  • Drive customer decision-making by achieving shared vision and proactively considering the value propositions that tie all stakeholders together.
  • Think commercially and apply business acumen when crafting & negotiating commercial agreements.
  • Use data and insights to support investment recommendations or overcome customer objections.
  • Proactively mitigate churn risk by adopting a smart, customer-centric approach.
  • Engage customers throughout to confirm and clarify value and adapt strategy when needed to optimize ROI.
  • Drive customer growth by proactively identifying opportunities to deliver greater customer value.
  • Apply business acumen in account planning by considering economic, industry, and company factors with a customer-centric lens.
  • Map all key stakeholders in an account to assess the strength of the account relationship and create account outreach strategy.
  • Be disciplined in territory and account planning, forecasting, and quota attainment.

What We Offer:

  • A dynamic and supportive work environment.
  • The opportunity to work with a global professional network.
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.

Suggested Skills:

  • Negotiation
  • Forecasting
  • Communication
  • Strategic Planning
  • Business Acumen

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