Operations Excellence Leader

6 days ago

Cork, Cork, Ireland beBeeOperational Full time €65,000 - €85,000

We are seeking a skilled Operational Lead to join our team. As an operational expert, you will be responsible for driving excellence through effective incident management and problem-solving.

Key Responsibilities:
  • Lead and manage incident lifecycle from detection to resolution, ensuring timely communication and minimal business impact.
  • Coordinate and prioritize Support tasks and required sessions, working closely with cross-functional teams to ensure clear and actionable items.
  • Monitor operational metrics and KPIs to identify trends and areas for continuous improvement.
  • Maintain comprehensive and high-quality documentation of incidents, operational procedures, and process changes in alignment with organizational standards.
  • Collaborate with stakeholders across multiple teams to facilitate effective problem-solving and decision-making.
  • Implement and enforce operational best practices, ensuring compliance with regulatory requirements.
  • Drive root cause analysis for recurring incidents and propose preventive measures.
  • Support process automation initiatives to improve operational efficiency.
  • Ensure that risks or issues are understood, communicated and managed.
  • Communicate effectively to all stakeholders on progress of work in a timely manner.
  • Provide training or knowledge transfer to end users and other stakeholders as required.
  • Act as data steward for assigned domains, ensuring data accuracy, resolving quality issues, and coordinating with IT and data owners to maintain compliance and governance standards.

The ideal candidate will have 4-5 years of experience in incident management, operational support, or related roles within a fast-paced environment. Strong organizational skills with a commitment to maintaining clear and thorough documentation are essential. Excellent communication skills, both written and verbal, are necessary to effectively engage with technical and non-technical stakeholders.

Familiarity with IT Service Management principles or similar service management frameworks is a plus. Experience with tools such as ServiceNow, JIRA, Confluence, or similar platforms is also beneficial. The ability to work independently and lead initiatives with minimal supervision is crucial.

The successful candidate will have the opportunity to work in a dynamic environment and contribute to the development of new processes and initiatives. If you are a motivated and detail-oriented individual who is passionate about operational excellence, we encourage you to apply for this exciting role.

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