Post for Experienced Aftercare Professional

4 days ago

Dublin, Dublin City, Ireland beBeeDefectManagement Full time €80,000 - €90,000

Job Title: Aftercare Manager

About the Role:

We are seeking a seasoned professional to fill the position of Aftercare Manager. The ideal candidate will have a proven track record in defect management and aftercare, with a strong focus on stakeholder coordination and communication.

Key Responsibilities:
  • Stakeholder Coordination: Manage daily interactions between clients, subcontractors, and the Maintenance Team to ensure effective defect resolution and aftercare.
  • Defect Resolution: Address disputed defects with clients or subcontractors, maintaining strong relationships while ensuring timely and accurate resolutions.
  • Helpdesk Management: Oversee the Helpdesk system to log and track all maintenance and defect work, ensuring regular updates and adherence to procedures.
  • Workflow Compliance: Assess and action defects according to established workflows, ensuring accurate diagnosis of root causes and raising Non-Conformance Reports (NCRs) for major defects.
  • Leadership and Reporting: Chair weekly Maintenance Meetings, circulate minutes, and deliver monthly Procore dashboards, fortnightly progress reports to the Quality Department, and interim dashboards during defect periods, covering progress, costs, and milestones.
  • Relationship Building: Develop ties with specialists, architects, engineers, and clients FM teams to support defect management and aftercare processes.
  • Trend Analysis and Lessons Learned: Analyze defect trends, propose solutions, generate Lessons Learned with project teams, and prepare Quality Alerts as required by the Quality Department.
Requirements:
  • Prior experience as an aftercare / defect manager or in property management.

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