Integrated Workplace Experience Associate
2 days ago
Role Summary
This is an excellent opportunity to develop your skills and experience in facilities management and workplace operations. You will work closely with the Facilities Manager to deliver exceptional service to our clients.
Main Responsibilities
The successful candidate will be responsible for:
- Delivering day-to-day FM service delivery, meeting/exceeding client expectations for operational excellence and process improvement.
- Supporting the Facilities Manager in relation to all FM matters, including administration and management of financial processes.
- Coordinating the PPM maintenance calendar and booking in works, ensuring relevant reporting is obtained post-visit and sent to all relevant parties.
- Administration of all work orders raised via helpdesk, ensuring jobs are completed and closed by due date.
- Assisting in quality assurance/audits, meeting/exceeding client expectations for operational excellence and process improvement.
- Preparing meetings and events, ensuring all catering and refreshments are ordered and in the relevant room on time.
- Ensuring Meeting Rooms are left tidy and clean for the next meeting.
- Managing office/catering supplies, including Stationery, Crockery, etc.
- Responsible for ensuring Front of House is covered at all times.
- Deputising in the Facility Manager's absences, taking on SSE responsibility on site and utilising software ensuring compliance and certification is in place across the site.
- Liaising with Estate Management to ensure building repairs and statutory services are carried out in a manner consistent with client expectations.
- Raising supplier purchase orders and general procurement, adhering to process and approval limits in place.
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