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Workplace Experience Coordinator Specialist

1 week ago

Dublin, Dublin City, Ireland Spencer Marshall Full time

Company Overview

We are a global leader partnering with large organizations to deliver first-class facilities management and workplace solutions. Our focus is on integrated facilities and workplace management strategies.

Our commitment is to creating a diverse and inclusive culture where you will feel welcomed, valued, and empowered to achieve your full potential.

Job Description

This role is an opportunity to make a real impact in the daily operation of our contract. As a key member of our team, you will be responsible for delivering exceptional service to our clients.

  • Responsible for the day-to-day FM service delivery, ensuring it meets/exceeds client expectations for operational excellence and process improvement.
  • Support the Facilities Manager in relation to all FM matters, including administration and management of financial processes.
  • Point of contact between Client and vendors, coordinating the PPM maintenance calendar and booking in works.
  • Administration of all work orders raised via helpdesk, ensuring jobs are completed and closed by due date.
  • Assist in quality assurance/audits, meeting/exceeding client expectations for operational excellence, process improvement, and enhanced value.
  • Prepare meetings and events, ensuring all catering and refreshments are ordered and in the relevant room on time.
  • Ensure Meeting Rooms are left tidy and clean for the next meeting.
  • Manage office/catering supplies, including Stationery, Crockery, etc.
  • Responsible for ensuring Front of House is covered at all times.
  • Deputies in the Facility Manager's absences, taking on SSE responsibility on site and utilising software ensuring compliance and certification is in place across the site.
  • Liaise with Estate Management to ensure building repairs and statutory services are carried out in a manner consistent with client expectations.
  • Raise supplier purchase orders and general procurement, adhering to process and approval limits in place.
  • Support Facilities Manager with budget management and other projects as requested.