Food Service and Retail Account Manager

3 days ago


Dublin, Dublin City, Ireland Musgrave Group Full time

Musgrave Group is a leading player in the Irish food service and retail market, with a strong presence across the country. We are currently seeking a skilled Food Service and Retail Account Manager to join our team at our Head Office in North Dublin.

The purpose of this role is to build and maintain excellent relationships with our customers across the Food Service and Retail sectors. This involves providing exceptional support with all their sales and service needs, ensuring they receive the best possible experience from our company.

This role offers an exciting opportunity to work in a fast-paced contact-centre environment and to contribute to the growth and success of our company.

Key Responsibilities:
  • Manage existing customer accounts to ensure satisfaction and retention
  • Identify new business opportunities and develop strategies to pursue them
  • Provide exceptional customer experiences through excellent communication and interpersonal skills
  • Manage inbound sales and service calls in line with agreed service levels
  • Liaise with other internal departments to resolve any customer issues promptly
  • Up-sell and cross-sell products from our extensive range
  • Promote and support our digital ordering proposition
  • Manage delivery size and frequency to ensure efficient use of warehouse and transport resource

We are looking for a talented individual with a minimum of 1 year's experience in a busy customer-focused environment. The ideal candidate will have competency in PC packages, including the MS office suite and Office 365, as well as excellent communication and interpersonal skills.



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