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Hotel Operations Manager

1 week ago

Dublin, Dublin City, Ireland Dylan Hotel Limited Full time

About Dylan Hotel Limited:

Dylan Hotel Limited, a Dublin-based five-star boutique hotel, offers an exceptional hospitality experience. Our team is dedicated to providing soulful and luxurious accommodations within the city centre.

We are seeking a Night Auditor to join our Welcome team.

Job Description:
  • Ensure all guest requirements are met during their stay.
  • Handle incoming calls and take messages as necessary.
  • Follow check-in/check-out procedures accurately.
  • Take reservations in the absence of the reservations department.
  • Deliver exceptional customer service and lead your team to achieve high standards.
  • Manage cash handling, card transactions, banking, and sales reporting.
  • Adhere to company procedures, systems, and documents.
  • Maintain a safe and harmonious working environment and ensure the highest standards of hygiene and health and safety.
Key Responsibilities:
  • Liaise with the Management team to ensure excellent service standards.
  • Develop strong relationships with guests to understand their needs.
  • Collaborate with colleagues to resolve any issues that may arise.
  • Stay up-to-date with hotel policies and procedures.
Requirements:
  • Minimum 1 year experience as a Night Auditor or similar role.
  • Valid driving license (mandatory).
  • Ability to work 40 hours per week without restrictions.
  • Proficient in Opera Cloud.