Hotel Operations Specialist
3 days ago
Hotel Operations Role: Night Manager/Night Porter
The Grand Canal Hotel seeks a highly motivated and organized individual to fill the position of Night Manager/Night Porter. As a key member of our hotel team, you will be responsible for overseeing the smooth operation of our hotel during night-time hours.
Key Responsibilities:- Lead as the primary point of contact for guests and staff during the night shift.
- Ensure the efficient operation of hotel services, focusing on guest satisfaction and safety.
- Handle front desk duties, including check-in, check-out, and guest inquiries.
- Address and resolve guest complaints or issues professionally and promptly.
- Accurately complete financial and administrative tasks, including nightly audits and reporting.
- Supervise and support night staff to maintain high performance and adhere to hotel standards.
- Address maintenance or housekeeping concerns that arise during the night.
- Maintain hotel policies and procedures while ensuring health and safety regulations are upheld.
- Assist with setting up and maintaining public areas and meeting rooms as needed.
- Perform general porter duties, including handling guest luggage and deliveries.
- Support night security by monitoring the premises and ensuring guest safety.
- Contribute to light cleaning duties and restocking supplies to maintain hotel standards.
- Support additional tasks to ensure the smooth operation of the hotel.
- Essential previous experience in a reception or front office role within the hospitality industry.
- Strong leadership, organizational, and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to remain calm and professional in challenging situations.
- Proficiency in hotel management software and front desk systems.
- Strong attention to detail and ability to work independently.
- Flexibility to work weekends and holidays as required.
- Prior experience in a night porter role or similar is an advantage but not essential.
- Competitive salary.
- Opportunities for career growth and professional development.
- A supportive and team-oriented work environment.
- Comprehensive training program to ensure success in both roles.
We welcome applications from responsible and proactive individuals who thrive in dynamic night-time roles.
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