Customer Service Representative

4 days ago

Dublin, Dublin City, Ireland beBeeService Full time €40,000 - €55,000
Job Summary

We are seeking a skilled customer service professional to join our team as a booking specialist in Dublin, Ireland.

About the Role

The ideal candidate will have excellent communication skills, be able to process and log inbound telephone and email enquiries efficiently and professionally. They will act as a trusted point of contact for all vehicle maintenance and repair requests, directing vehicles into preferred supplier networks for repairs.

Main Responsibilities
  • Process and log inbound telephone and email enquiries efficiently and professionally.
  • Act as a trusted point of contact for all vehicle maintenance and repair requests.
  • Direct vehicles into preferred supplier networks for repairs, finding the right supplier for each situation.
  • BUILD long-term proactive relationships with clients and drivers by continuing to build on their professional image and maintaining high standards of customer service.
  • Achieve team goals and individual targets as outlined by your Line Manager, helping the department deliver on its wider strategy of customer service excellence.
  • Increase customer survey ratings through consistently delivering excellent service and creative solutions.
  • Handle complaints in line with our policy & procedure, striving for excellent outcomes for all stakeholders.
  • Manage fluctuating workloads and peaks in volume while maintaining exceptional levels of service.
Requirements
  • Desirable but not essential: Motor/Fleet industry experience – we will give you the tools and knowledge to succeed.
  • Pragmatic decision-making skills that allow you to take the initiative on processing information received and formulating an appropriate solution.
  • Excellent telephone communications skills, allowing you to communicate effectively with suppliers and customers in a polite, professional, friendly, and diplomatic manner.
  • Demonstrable record of high achievement & drive with a proven ability to deliver results.
  • Team player who actively participates in shared objectives and has enthusiasm and commitment to work towards team goals.
  • Flexibility and willingness to carry out a variety of tasks/activities as required to meet the departments' objectives with a 'team first' mindset.
  • Excellent written communication skills allowing you to deliver effective, professional communications.
  • Strong attention to detail enabling a high level of accuracy.
  • Computer literate with an ability to master new platforms and systems.
  • Displays strong interpersonal skills and emotional intelligence, resulting in an ability to build rapport with clients and drivers.
  • Unwavering time management skills, enabling the management of fluctuating workloads through organisation and prioritisation of daily tasks.
  • The ability to see issues through to completion and work to deadlines, appropriately following up on client deliverables.

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