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Client Service Professional

2 weeks ago

Dublin, Dublin City, Ireland beBeeClientService Full time €40,000 - €60,000
Job Title: Client Service Professional

We are seeking a driven and highly motivated Client Service Professional to join our team. As a key member of our organization, you will play a critical role in delivering exceptional client experiences and driving business growth.

Job Description:

The Client Service Professional will be responsible for supporting our clients by providing timely and accurate responses to their research requests. This will involve working closely with our internal teams to ensure seamless execution of client projects and maintaining excellent relationships with senior colleagues and external professionals.

Key Responsibilities:

  • Project Support: Providing support to our internal teams on all aspects of client engagements, including time-sensitive research requests.
  • Collaboration: Partnering with colleagues from different teams and clients from various regions through multiple channels/platforms to deliver timely responses.
  • Accountability: Maintaining accountability and responsibility for client projects and the overall client experience.
  • Communication: Engaging in professional business communication, both written and verbal, to collaborate with internal and external stakeholders.

Required Skills and Qualifications:

To succeed in this role, you will need:

  • Bachelor's degree or higher from a top-tier university.
  • Fluency in Korean and English is mandatory.
  • 1-4 years of relevant industry experience or financial services experience.
  • Superior communication and interaction skills, including demonstrated oral, written, and presentation abilities in both English and Mandarin.
  • Successful track record managing multiple, simultaneous complex tasks and working in team environments.
  • Passion for client service, especially with experience in phone-based professional communication.
  • Demonstrated commitment and attention to detail, ideally in a high-volume, fast-paced environment.
  • Strong problem-solving skills and desire to learn about new topics.
  • Ability to build and manage relationships across the full professional spectrum, including senior colleagues and extremely senior outside professionals.
  • Strong desire to work in a collaborative environment.
  • Excellent multi-task and time management skills to handle large volumes of projects.

Benefits:

As a Client Service Professional, you will have the opportunity to:

  • Excel in a fast-paced, demanding, and highly collaborative environment with colleagues around the world.
  • Develop and refine strong, transferable business skills, including client service, communication, negotiation, critical thinking, and project management.
  • Cultivate account management and commercial skills through direct client relationship building and responsive service.
  • Become a people manager and lead future professionals once you outperform as an individual contributor.

About Us:

Our organization is the world's insight network, connecting our clients to powerful insights across fields from our network of approximately 1 million experts. We serve thousands of the world's best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. Our compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards.

Our organization is an equal opportunity employer and welcomes applications from candidates of all backgrounds. We offer a dynamic and inclusive work environment that encourages collaboration, innovation, and professional growth.