Strategic Client Service Professional

1 week ago

Dublin, Dublin City, Ireland beBeeService Full time €50,000 - €90,000
Job Description:

We are seeking a highly skilled and experienced professional to join our team as a Client Service Account Manager. The successful candidate will be responsible for maintaining and enhancing best-in-class client service to a designated portfolio of top-tier Treasury Services Clients.

  • The Client Service Account Manager will play a key role in promoting 100% client satisfaction by interacting with clients on service and operating issues and opportunities.
  • Develop, maintain, and broaden partnerships with clients; understand clients' businesses to predict their needs and provide appropriate solutions.
  • Become the client's trusted adviser and assist in developing and executing strategic client plans.
  • Promote the use of self-service tools to reduce the number of client enquiries.
  • Analyse payment and associated activities to identify efficiencies and cross-sell opportunities.
  • Promote sharing of experience and best practice across the service team.
  • Participate in and support TS initiatives.
  • Identify opportunities for product development and enhancement.
  • Develop internal partnerships (e.g., Sales, Operations, Product, Technology).
  • Identify and escalate potential risks associated with client activities.
Required Qualifications:
  • Excellent verbal and written communication skills.
  • Ability to work effectively under pressure whilst maintaining a professional manner.
  • Dual-ability to work effectively as both a team player and alone.
  • Demonstration of cultural sensitivity and awareness.
  • Proven negotiation skills.
  • Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines.
  • Ability to develop and mobilise internal networks and resources.
  • Ability to effectively use and manage multiple systems.
  • Client service and portfolio management experience.
About Us:

Our company is a global leader in financial services, providing strategic advice and products to prominent corporations, governments, wealthy individuals, and institutional investors. Our first-class business approach drives everything we do.

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