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Client Service Delivery Professional

2 weeks ago

Dublin, Dublin City, Ireland beBeeFinancial Full time €55,000 - €83,000

As a Client Service Delivery Professional, you will play a vital role in enhancing client relationships by providing exceptional customer service and operational support. Your broad knowledge of banking principles and practices will be instrumental in addressing client inquiries, processing transactions, and troubleshooting complex issues.

Key Responsibilities
  • Addressing client inquiries, process transactions, and troubleshoot complex issues to ensure client satisfaction.
  • Implement strategic planning and change management initiatives to enhance service delivery, while adhering to established policies and practices.
  • Influence and manage internal stakeholders to drive mutually beneficial outcomes, leveraging your skills in strategic planning, conflict management, and internal stakeholder management.
Requirements
  • 4+ years of experience or equivalent expertise in a client service role within a financial institution.
  • Demonstrated proficiency in detecting and preventing fraudulent transactions to protect clients and the institution.
  • Experience in liaising with various departments to ensure compliance with technical standards and organizational policies.
  • Proficiency in influencing and managing internal stakeholders to drive mutually beneficial outcomes.
About Our Company

We are a global leader in financial services, providing strategic advice and products to prominent corporations, governments, wealthy individuals, and institutional investors.

Our goal is to build trusted, long-term partnerships to help our clients achieve their business objectives.